Supervisor: Client Services and Funds - Pretoria at MIBCO

Duties and Responsibilities


Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
Request stop-payments
Updates system on provident fund payments
Scrutinizes assessor's completed claims for accuracy- Quality Assurance
Prepares batches of claims according to claim type and distributes to Assessors
Prepare SAF and AHP and Prov cheques
Ordering stationery from Credit control
Monitors progress with claims-by printing daily reports
Monitors daily activities of Client Services department
Maintains statistics on claims on hand and prepares report for management
Logs and tracks enquiries and complaints on the system (first line of support)
Log applications and update the system with new member information
Liaises with relevant departments to resolve complaints
Issuing forecast and request outstanding amendments/ proof of payments from employers
Issues Provident Fund Benefit Statements on request
Identifies own and subordinates' training needs and reports to management accordingly
Handles uncollected and returned fund cheques, authorizes write backs of stale cheques and requests for EFT payments including lost cheques and submission of requests to SSC/MIFA
Handle own and departments correspondence
Ensures all claims and documents relating to Department are scanned/indexed
Do deposits for transfers (to other funds)
Attend to queries and complaints including those escalated by staff
Assesses urgent Provident Fund Claims and forward to Mifa for payment
Assists with interviewing process of employees in department and other related positions
Conducts performance reviews of subordinates


Qualifications


An appropriate Grade 12 certificate and/or equivalent academic qualification
Recognized Client Services qualification