Supervisor: Credit Control & Client Services at MIBCO

Duties and Responsibilities


Effectively manage the credit control department within the region
Effectively manage and oversee the allocated debtor's book
Ensure that work is evenly distributed to the Credit Control and Client Services departments
Supervise, guide and provide direction to the Credit Control and Client Services Teams
Conduct Performance management, coaching and training of the Credit Control and Client Service departments
To effectively implement the credit control policy at regional level and ensure full compliance
Ensure that collections targets are achieved through telephone debt collection
Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department as required
Effectively execute instructions from the Regional Secretary
Provide Feedback to Regional Secretary on the status of the outstanding of collections
Ensure that the region always offer excellent customer service
Ensure all provident fund claims captured and submitted to MIFA are complete and are submitted timeously
Follow up and resolve outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
Ensure that escalated queries are resolved timeously
Effect employer registration and change of status on the MIBCO system
Compile and submit monthly reporting to the Regional Secretary


Knowledge / Experience / Skills / Abilities


Minimum 3 - 5 years of credit control knowledge and experience with at least 2 years' experience at a supervisory level
Above average verbal and written communication and listening skills
Ability to withstand pressure and provide the clients/customers with above average services
Must at all times be diplomatic and assertive with customers/clients
Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
Ability to work independently and use initiative along with problem solving abilities
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
Must be a good team player and achieve objectives as set out by the Manager
Must be meticulous in carrying out tasks/instructions etc
Must have good interpersonal and decision making skills
Must have good analytical skills with attention to detail
Strong negotiation and report writing skills
Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
Strong administration experience
People management experience in all aspects
Customer orientated behavior
Debt collecting experience is essential


Requirements

Qualifications


An appropriate Grade 12 certificate and/or equivalent academic qualification
Recognized Finance / Debt Collection / Credit Control related qualification
Computer literacy - Microsoft Excel, Word & E-mail is essential
Knowledge of Financial/credit control systems required
Valid driver's license will be an advantage