Key Responsibilities:
Operations & Quality Control:
Oversee daily restaurant operations to ensure efficient and high-quality execution.
Ensure adherence to recipes, portion controls, and food quality standards.
Ensure product availability, effective display, and merchandising to support sales.
Financial & Commercial Management:
Deliver sales targets, customer growth, and profitability objectives.
Control labour, food, and operating costs within approved budgets.
Ensure accurate recording of all sales transactions, proper cash handling, and timely submission of daily sales reports.
Review financial and sales reports regularly and implement initiatives to improve business growth.
Support local marketing initiatives and in-store promotions.
People Management & Leadership:
Enforce grooming, dress code, and personal hygiene standards across all staff.
Coach and develop team members to drive performance and accountability.
Conduct performance reviews, identify training needs, and manage disciplinary actions as required in line with company guidelines.
Inventory & Cost Control:
Ensure strict adherence to inventory control procedures.
Minimise waste, losses, and variances through effective stock management.
Customer Experience & Brand Standards:
Own customer experience, ensuring consistently high standards and customer satisfaction.
Ensure cleanliness, food safety, and ambiance consistently meet brand and regulatory standards.
Qualifications & Experience:
Bachelor's degree in Hospitality Management, Business Administration, Finance, Accounting, or related field.
Proven experience managing restaurant, FMCG, or retail operations in a leadership role.
Demonstrated ability to manage budgets, control costs, and deliver financial targets.
Strong capability in inventory management, waste control, and stock accuracy.
Proven experience leading, developing, and managing teams in a fast paced environment.
Ability to implement SOPs and maintain operational, quality, and service standards.
Strong understanding of food safety, hygiene, and regulatory compliance.
Effective communication, decision-making, and problem solving skills.