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Retail Online Fulfillment Specialist at Salt South Africa
Salt South Africa
September 01, 2026
Full-time
On-site
About the Role
A leading South African retailer is consolidating its ecommerce platforms into a single, unified customer experience - bringing together food, clothing, beauty, and home products into one cart, one checkout, and one delivery. Right now, these operate as separate systems with separate fulfilment logic. The goal is to make them invisible to the customer.
This role sits at the centre of that integration. The Online Fulfilment Specialist connects the dots between the ecommerce platform, internal business operations, change management, warehouse management, and last-mile delivery - ensuring that what gets ordered online gets fulfilled seamlessly, regardless of which category it came from.
Due to the high volume of applications expected, candidates who have not received feedback within two weeks of applying should consider their application unsuccessful.
Key Responsibilities
Act as the operational bridge between the ecommerce platform and fulfilment execution - food, fashion, beauty, and home
Support the consolidation of separate fulfilment streams into a single, unified delivery model
Work across internal teams including ecommerce, warehouse management, logistics, and business operations to align processes and resolve fulfilment gaps
Identify and resolve conflicts between platform logic, warehouse capability, and delivery execution
Support change management activities as teams transition from siloed systems to a centralised fulfilment model
Document current-state and future-state fulfilment processes across all product categories
Monitor fulfilment performance, flag issues early, and drive continuous improvement
Liaise with delivery and warehouse partners to ensure operational readiness at each phase of consolidation
Requirements
Experience in ecommerce operations, online fulfilment, or last-mile delivery in a retail environment
Understanding of how ecommerce platforms, warehouse management systems, and delivery operations interact
Comfortable working across multiple internal stakeholders - technology, operations, logistics, and change
Strong process mapping and documentation skills
Analytical mindset with the ability to identify operational gaps and recommend practical solutions
Experience working in or across multi-category retail (food and general merchandise) is advantageous
Exposure to platform consolidation or systems integration projects advantageous
A leading South African retailer is consolidating its ecommerce platforms into a single, unified customer experience - bringing together food, clothing, beauty, and home products into one cart, one checkout, and one delivery. Right now, these operate as separate systems with separate fulfilment logic. The goal is to make them invisible to the customer.
This role sits at the centre of that integration. The Online Fulfilment Specialist connects the dots between the ecommerce platform, internal business operations, change management, warehouse management, and last-mile delivery - ensuring that what gets ordered online gets fulfilled seamlessly, regardless of which category it came from.
Due to the high volume of applications expected, candidates who have not received feedback within two weeks of applying should consider their application unsuccessful.
Key Responsibilities
Act as the operational bridge between the ecommerce platform and fulfilment execution - food, fashion, beauty, and home
Support the consolidation of separate fulfilment streams into a single, unified delivery model
Work across internal teams including ecommerce, warehouse management, logistics, and business operations to align processes and resolve fulfilment gaps
Identify and resolve conflicts between platform logic, warehouse capability, and delivery execution
Support change management activities as teams transition from siloed systems to a centralised fulfilment model
Document current-state and future-state fulfilment processes across all product categories
Monitor fulfilment performance, flag issues early, and drive continuous improvement
Liaise with delivery and warehouse partners to ensure operational readiness at each phase of consolidation
Requirements
Experience in ecommerce operations, online fulfilment, or last-mile delivery in a retail environment
Understanding of how ecommerce platforms, warehouse management systems, and delivery operations interact
Comfortable working across multiple internal stakeholders - technology, operations, logistics, and change
Strong process mapping and documentation skills
Analytical mindset with the ability to identify operational gaps and recommend practical solutions
Experience working in or across multi-category retail (food and general merchandise) is advantageous
Exposure to platform consolidation or systems integration projects advantageous