Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Sales Service Associate.
Responsibilities
Customer Service & Inquiry Handling:
Respond to customer inquiries via phone, email, one-on-one interactions, etc.
Provide information about banking products, services, policies, and procedures.
Maintain a professional and positive attitude while assisting customers.
Issue Resolution & Technical Support:
Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
Resolve customer complaints promptly, ensuring a positive experience.
Investigate discrepancies, identify root causes, and implement solutions.
Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing:
Facilitate account opening, loan applications, and card issuance.
Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling:
Educate customers on product features and benefits.
Promote additional banking products and services, such as loans, savings plans, and investment options.
Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance:
Update and maintain accurate customer records in the banking database.
Document customer interactions, feedback, and resolutions.
Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics:
Work closely with other departments to ensure smooth issue resolution.
Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience:
Stay updated on banking policies, industry trends, and new financial products.
Strive to exceed customer expectations and build long-term relationships.
Ensure an empathetic and customer-focused approach in all interactions.
Other Responsibilities:
Identifying and acquiring new customers and maintaining relationships with existing clients to achieve sales targets for banking products and services.
Providing financial product recommendations and addressing customer inquiries to ensure exceptional customer service.
Staying updated on industry trends and participating in business development activities to drive market growth.
Handling customer complaints and providing feedback to improve service quality.
Requirements
Minimum of HND/Bachelor's degree in any discipline.
Minimum of Lower Credit or Second Class Lower Division
Banking operations experience is an added advantage.
Strong numerical, problem-solving, and time-management skills.
High level of accountability, efficiency, and accuracy.
Proficiency in MS Office (Excel, Word, and Outlook).
Excellent communication, interpersonal, and customer service skills.
Integrity, professionalism, and a strong work ethic.
Strong communication, negotiation, and interpersonal skills.
Target-driven, self-motivated, and result-oriented.
NYSC completion/exemption certificate
Age limit is 29 years or below.