Key Responsibilities
Monitored live CCTV and surveillance systems for international clients, ensuring continuous security coverage and system functionality.
Identified, assessed, and reported security incidents in real time, strictly following established protocols.
Maintained accurate logs and detailed documentation of all monitoring activities and incident reports.
Coordinated with technical support teams to resolve system failures, alarms, and connectivity issues (e.g., NVR disconnections).
Liaised with internal departments (operations, technical, and administration) to ensure seamless service delivery.
Communicated with clients to address concerns, provide updates, and enhance service satisfaction.
Supported emergency response by contacting authorities (e.g., 911) and coordinating interventions when required.
Assisted physical security teams by providing real-time intelligence and surveillance insights during incidents.
Provided video evidence and reports to support investigations and legal processes.
Ensured strict compliance with data confidentiality, electronic security policies, and client-specific protocols.
Key Achievements / Impact (Optional but recommended for LinkedIn)
Improved incident response time through proactive monitoring and efficient escalation procedures.
Enhanced system reliability by identifying recurring technical issues and recommending solutions.
Contributed to risk reduction by detecting vulnerabilities and supporting preventive security measures.