Senior Sales Generator (2IC) at Footgear SA

WHAT YOU'LL BE DOING

As the Senior Sales Generator (2IC), you'll play a critical role in the day‑to‑day success of the store by:


Driving sales performance through customer engagement and conversion
Acting as second‑in‑charge in the Store Manager/Supervisor's absence
Leading by example on the sales floor
Coaching and motivating the team to hit daily and monthly targets
Upholding visual merchandising and brand standards
Assisting with stock control, shrinkage prevention, and housekeeping
Ensuring service excellence at all times


Key Responsibilities


Assist the Store Manager/ Supervisor in achieving sales targets, KPIs, and store profitability
Lead, motivate, and support the store team to deliver excellent customer service
Supervise daily store operations, including opening/closing procedures
Ensure effective stock control, stock loss prevention, and merchandising standards
Handle customer queries and complaints professionally and efficiently
Support staff training, onboarding, performance management, and discipline where required
Ensure compliance with company policies, procedures, and health & safety standards
Step into the Manager on duty MOD (Manager on Duty) role when required


Requirements


Matric / Grade 12 preferred
Minimum 2+ years' retail experience, with at least 1 year in a key-holder/supervisory capacity/role
Proficient in MS Office and retail management systems (POS)
Strong understanding of cash handling, stock management, and retail administration
Good working knowledge of retail policies, procedures, and compliance
Proven experience managing customer service, staff, stock, and sales
Excellent organisational and planning skills
Ability to work retail hours, including weekends and public holidays