Job Purpose
To provide professional spa treatments and wellness services by delivering exceptional guest experiences through massage therapies, body treatments, skincare services and wellness consultations while maintaining the highest standards of hygiene, safety and customer care.
Key Duties and Responsibilities
Provide professional massage therapies, body treatments, facials and other spa services in accordance with established standards.
Assess guest needs and recommend appropriate spa treatments and wellness programmes.
Prepare treatment rooms and ensure cleanliness, hygiene and ambiance are maintained at all times.
Maintain accurate guest treatment records and ensure confidentiality of client information.
Promote and upsell spa treatments, wellness packages and retail products.
Ensure proper handling, storage and inventory of spa products and supplies.
Observe health, safety and hygiene standards during all treatments.
Report equipment faults and maintenance requirements promptly.
Handle guest enquiries, appointments and complaints professionally.
Maintain treatment equipment in good working condition.
Participate in promotional events and wellness programmes.
Perform any other duties as may be assigned by the Spa & Wellness Manager.
Key Performance Indicators (KPIs)
Guest satisfaction ratings.
Number of treatments performed.
Revenue generated from spa services and retail sales.
Client retention and repeat bookings.
Compliance with hygiene and safety standards.
Treatment room cleanliness and presentation.
Appointment utilization rate.
Upselling performance.
Timeliness of service delivery.
Professional conduct and adherence to Company standards.
Education, Skills and Experience
Must have:
Diploma or Certificate in Beauty Therapy, Spa Therapy, Cosmetology, Massage Therapy or a related field from a recognized institution.
Professional certification in massage therapy, beauty therapy or spa treatments will be an added advantage.
Minimum of two (2) years' relevant experience in a reputable spa or wellness facility, preferably within the hospitality industry.
Sound knowledge of massage techniques, body therapies, skincare treatments and wellness practices.