Job Description
To take demand from Personal Banking clients for banking matters ranging from lending, transactional & investment products to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g. CBK, IRA) requirements.
Qualifications
Type of Qualification:
Bachelor's degree in any discipline
Experience Required
3-4 years
Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Experience in sales within the banking industry or related service sectors such as Insurance, SACCOs, and other Financial Services institutions
Additional Information
Behavioural Competencies:
Convincing People
Following Procedures
Interacting with People
Seizing Opportunities
Taking Action
Team Working
Technical Competencies:
Application & Submission Verification
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding
Processing
Product Knowledge