Responsibilties
Welcome customers and escort them to their tables, sofas and lounge areas.
Take drink and food orders from customers and communicate them to the bar and kitchen staff. And suggest drink and food pairings or specials.
Serve drinks and food to customers and ensure customers have what they need.
Process payments from customers, including cash, and credit cards.
Clean tables, counters, and lounge areas between customers and set them up for the next group of patrons. This includes clearing glasses and dishes, wiping down surfaces, and arranging table settings.
Communicate with the bar and kitchen staff to ensure that drink and food orders are prepared correctly and in a timely manner.
Maintain a safe and hygienic working environment.
Provide excellent customer service and make customers feel welcome and comfortable during their lounge experience.
Listen to the customer's concerns, and find a solution that satisfies both the customer and the establishment.
Be accurate and detail-oriented, and ensure that all payments are accounted for and deposited correctly.
Collaborate with other staff members to ensure that customers have a seamless experience.
Participate in team meetings and training sessions as required.
Follow and achieve the company's goals on a monthly, quarterly, and yearly basis.
Comply with all procedures.
Perform other duties as assigned.